Sunday, October 19, 2014

Can Idea Boards and Huddles Make Work Better for SHARE Members?

SHARE is interested in hearing about your experience with idea boards and huddles:

  • Does your department use an idea board and huddle regularly?
  • If so, do the idea board and huddles help make your day-to-day work experience better?
  • Do they help you and your co-workers to improve your work processes?

Come to a SHARE lunch-time information meeting about idea boards and huddles. We'll discuss what makes them work well in some departments, and not so well in others. We'll also talk about what kinds of help are available to SHARE members who want to improve their department's idea board and huddles.

The dates and times of the meetings are listed below. Come during your lunch break, and feel free to bring your lunch with you.

Monday, Oct 20         11:30am - 1:30pm          University, room S2-351
Thursday, Oct 23       11:30am - 1:30pm           WBC, Thom McCann rm 1st floor 
Friday, Oct 24             12pm - 2:00pm                CBO, 4th floor conference room 
Thursday, Oct 30        11:30am - 1:30pm          Memorial 1 conf rm, near the caf.
Monday, Nov 3           11:30am - 1pm               Hahnemann 2nd floor conf room 
Thursday, Nov 6          11:30am - 1pm               Barre Health Center         
Thursday, Nov 13        11:45am - 1:30pm         Tri River Community room 

Thursday, October 16, 2014

Clinical Engineering - Contracting Out

UMass Memorial leadership has decided to contract out the Clinical Engineering Department. There are thirteen Biomedical Technicians in the department, ten of whom are SHARE members. CEO Dr. Eric Dickson and President Patrick Muldoon met with the Techs and SHARE representatives Tuesday to announce the decision.

As you may remember, UMass Memorial had decided over a year ago to contract out the Biomed Techs' work in order to cut costs. Working together, we had persuaded the Hospital to give the department a chance to save money without contracting out. The Techs worked hard, and successfully, to find savings. Unfortunately, UMass Memorial leadership believes that it is in the best interest of the Medical Center to proceed with the contracting out..

The Biomed Techs and SHARE Organizers are continuing to talk as we evaluate our options in the wake of this decision.

Friday, September 12, 2014

SHARE Information Meetings -- Health Insurance: What's coming in the future?

Join us for a conversation about possible health insurance changes (for 2016), and what we think of them. Come for your lunch break -- feel free to bring your lunch. Hope to see you there!

Monday, Sept 15 -- 11:30-1:30 pm -- University S2-351
Thursday, September 18 -- 11:30-1:30 pm -- Memorial 1 conference room
Monday, September 22 -- 11:30-1:30 pm -- WBC Assumption room, 1st floor
Wednesday, September 24 -- 12:00-2:00 pm -- CBO 4th floor conference rm
Tuesday, September 30 -- 12:00-1:30 pm -- Biotech 3 room #227

We're setting up information meetings at more locations (PTC, 328 Shrewsbury St, Barre, Hahnemann). We'll be in touch with the details.

Coming soon: Keep your eyes out for the SHARE survey about health insurance!

SHARE Raises in October

Raises for SHARE members are scheduled to go into effect on October 5th. (That's a Sunday -- really they go into effect at 11pm on Saturday night, October 4th.) Payroll says that the raises will be in paychecks on October 16th.

For more information about the raise, look here.

Saving for retirement almost painlessly: This is a great time to start a 401K or to increase the amount you have deducted for your 401K. If you start the deduction at the same time as your raise comes, you won't miss the money! (At least not as much.) For more info, register on the Fidelity website, or call Fidelity at 800-343-0860. 

Thursday, May 22, 2014

Changing the Culture to Listen to Your Good Ideas

Something really important is happening at UMass Memorial. Eric Dickson, the CEO, is leading a campaign to change the culture so that front-line employees’ ideas are welcomed in every department. This would be a big change in many areas, and a positive one for SHARE members, our patients and, we believe, the success of our hospitals.

As SHARE members have always said, we know our work, we know our patients, and we have good ideas about how to fix problems. We just need to be free to say them, and to know that we will be listened to.

That means changing how managers manage at UMass Memorial. In the past, I think that many managers learned a “command and control” model of supervising. When the manager’s only job is to tell employees what to do, employees learn to keep their ideas to themselves.

In case you haven't read the Worcester Telegram and Gazette article about this, here's what I said:
"It's a process of changing the culture, from having managers tell the staff what to do, to one where the staff feel appreciated and listened to. The employees have good ideas, and they want to be respected partners in figuring out how to solve some of these problems." 
 Dr. Dickson said in the interview:
"Some managers have this feeling that good ideas can only come from the managers," he said. "That is the hardest thing, getting managers to believe that people on the front lines have better ideas than they do." 
To involve front-line staff in improving the patients’ experience, work flow, and the staff's own day-to-day work experience, Dr. Dickson is promoting idea boards with huddles in every department.

SHARE believes that idea boards and huddles are a great first step toward changing the culture. What I like best about idea boards -- when they’re done well -- is that everybody is equal at an idea board huddle. When the staff operates as a team, it changes how it feels to come to work. 

If you'd like to know more about idea boards and huddles, or you'd like some help with how to make them work well in your department, email Will at SHARE

Monday, March 3, 2014

2014 Employee Engagement Survey: Why It's Important

SHARE members in 30 areas and departments got emails last Monday asking them to fill out an Employee Engagement survey. UMass Memorial wants to measure how employees feel about their jobs, and about how UMass Memorial involves employees.

SHARE encourages SHARE members to fill out the survey. UMass Memorial has committed to sharing the results of the survey with SHARE, and with you. This is an opportunity for SHARE members to be heard, and to make this a better place to provide and receive care.

Confidentiality is a big question for many SHARE members. UMass Memorial hired an outside company, Avatar Solutions, to conduct the web-based survey and analyze the results. Avatar Solutions will give UMass Memorial results for groups only, not individuals. Small groups will be combined to help protect anonymity -- the smallest group will be 15 people. You have to enter your employee ID number to take the survey -- that's to make sure only employees take the survey, that each person only takes it once, and that your responses are grouped with your teams' responses.

We believe that most SHARE members want to be respected participants in fixing problems in their areas. SHARE members want to feel like they do a good job, in a productive department, where co-workers at all levels treat each other with kindness and respect. Some areas needs a lot of culture change to get to there. This is an opportunity to see what's working well, and what departments need more help engaging employees.

Departments will be surveyed in three phases. The first phase includes the Admissions Unit, Patient Access Services (Registration and Scheduling), Dermatology, Renal Division, GI Clinic, Cardiology Clinic, Anticoagulation, and Physician Billing (Medical Group). The second phase will include inpatient departments, and the third phase will include more ambulatory departments, administrative areas, and the community hospitals. (Not all departments will be surveyed this fiscal year.)

Managers will be responsible for creating action plans to fix problems identified by the survey in their areas. Areas will be surveyed again in 90 days to see how well the action plans worked.

Here's what UMass Memorial tells managers that success with this survey looks like:
  • Employees understand how their experience supports our success.
  • Teams have reached the survey participation goal of 90%.
  • Employees are actively involved in improvement efforts.
  • Fun and enthusiasm are an everyday part of creating goals and monitoring success.
  • Teams have celebrated their success.
If you have any thoughts or questions about this survey or SHARE's participation with it, give the SHARE office a call. 508-929-4020. (If you get the answering machine, my extension is 13 -- Janet.)

SHARE Dues Increase Delayed -- Small Retro Next Week

There was a snafu with implementing the SHARE dues increase this year for SHARE members at UMass Memorial. We notified UMass Memorial Payroll of the 12 cent increase at the beginning of this year, but the new amount didn't start being deducted from members' paychecks until last week.

Payroll will deduct the small amount of retro from SHARE members' paychecks next week, March 13th. For most SHARE members, the amount of the one-time catch-up retro will be $.72. (It will be less for those SHARE members budgeted for 20 hours.)

We're sorry for the confusion, folks.