SHARE encourages SHARE members to fill out the survey. UMass Memorial has committed to sharing the results of the survey with SHARE, and with you. This is an opportunity for SHARE members to be heard, and to make this a better place to provide and receive care.
Confidentiality is a big question for many SHARE members. UMass Memorial hired an outside company, Avatar Solutions, to conduct the web-based survey and analyze the results. Avatar Solutions will give UMass Memorial results for groups only, not individuals. Small groups will be combined to help protect anonymity -- the smallest group will be 15 people. You have to enter your employee ID number to take the survey -- that's to make sure only employees take the survey, that each person only takes it once, and that your responses are grouped with your teams' responses.
We believe that most SHARE members want to be respected participants in fixing problems in their areas. SHARE members want to feel like they do a good job, in a productive department, where co-workers at all levels treat each other with kindness and respect. Some areas needs a lot of culture change to get to there. This is an opportunity to see what's working well, and what departments need more help engaging employees.
Departments will be surveyed in three phases. The first phase includes the Admissions Unit, Patient Access Services (Registration and Scheduling), Dermatology, Renal Division, GI Clinic, Cardiology Clinic, Anticoagulation, and Physician Billing (Medical Group). The second phase will include inpatient departments, and the third phase will include more ambulatory departments, administrative areas, and the community hospitals. (Not all departments will be surveyed this fiscal year.)
Managers will be responsible for creating action plans to fix problems identified by the survey in their areas. Areas will be surveyed again in 90 days to see how well the action plans worked.
Here's what UMass Memorial tells managers that success with this survey looks like:
- Employees understand how their experience supports our success.
- Teams have reached the survey participation goal of 90%.
- Employees are actively involved in improvement efforts.
- Fun and enthusiasm are an everyday part of creating goals and monitoring success.
- Teams have celebrated their success.